FAQ (Frequently Asked Questions)
Frequently Asked Questions (FAQ)
🛍️ What sizes do you carry?
We currently offer children's clothing in sizes ranging from 2T to 12/14. Size availability varies by style.
📏 How do I choose the correct size?
Please refer to our Size Guide on each product page before placing your order. Our clothing is listed using China sizing, with the equivalent US size provided for your convenience.
If you're between sizes, we recommend sizing up for a more comfortable fit.
👕 Do your clothes run true to size?
Our items generally fit according to the size guide provided. Since every child grows differently, we recommend using your child's height and measurements rather than age alone.
🚚 When will my order ship?
Orders are typically processed within 1–2 business days. Once your order has shipped, you'll receive a tracking email.
Please note that processing times may be longer during holidays, sales, or new collection launches.
📦 How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout. Most U.S. orders arrive within 3–7 business days after shipment.
🌎 Do you ship internationally?
At this time, we primarily ship within the United States. International shipping may become available in the future.
🔄 What is your return policy?
At SHOP777KIDZ, we carefully inspect every order before it ships. Due to the nature of our products, all sales are final unless an item arrives damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If there's an issue with your order, please contact us within 3 days of delivery by emailing ordershopfbk@gmail.com.
To help us resolve your claim quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the item(s) and packaging
Return Requirements
To be eligible for a replacement, store credit, or refund, the item must be:
- Unworn
- Unwashed
- Unused
- In its original condition
- With all original tags attached
Sizing
We do not accept returns or exchanges due to sizing. Please review our Size Guide carefully before placing your order. If you have any questions about sizing, feel free to contact us before purchasing—we're happy to help.
Resolution
Once we review your claim, we'll determine the best resolution based on the situation. Approved claims may receive one of the following:
- A replacement item (if available)
- Store credit
- A refund to the original payment method
Please allow 3–5 business days for us to review your claim after all requested information has been received.
❌ Can I cancel or change my order?
We begin processing orders quickly. If you need to make changes or cancel an order, please contact us as soon as possible. While we'll do our best to help, we cannot guarantee changes once an order has entered processing.
📬 My package says delivered, but I haven't received it.
Please check with your household members, neighbors, or local carrier first. If you're still unable to locate your package, contact us and we'll gladly help you investigate.
🎁 Do you offer discounts?
Yes! Subscribe to our email list and follow us on social media to be the first to hear about exclusive promotions, sales, and new arrivals.
💌 How can I contact you?
We're happy to help!
Email: ordershopfbk@gmail.com
We aim to respond to all inquiries within 1–2 business days.
⭐ Do you restock sold-out items?
Some of our best-selling styles may be restocked, while others are limited edition. Follow us on social media or subscribe to our newsletter to stay updated on restocks and new arrivals.
🧺 How should I wash my child's clothing?
To keep your items looking their best, we recommend:
- Machine wash cold
- Turn garments inside out
- Wash with similar colors
- Tumble dry low or hang dry
- Do not bleach
Following these care instructions will help preserve the quality and longevity of each piece.